We are looking into the issue that some users are experiencing with the tracking system & videos failing, we will update you as

30 May 2023, 17:06
We are looking into the issue that some users are experiencing with the tracking system & videos failing, we will update you as soon as we have further information. Thank you for bringing this to our attention and submitting tickets. We haven't changed anything on the tech side of things so we will be in contact with some users there to troubleshoot the issue, there is no need to open any more tickets. Thank you for your patience & understanding.